Tips When Choosing Speech Technology
The potential applications of speech technologies and their ability to revolutionize the contact center industry is intriguing many managers as they pursue the 'next big thing' to keep their services...
View ArticleFunction Paradigm
Speech Technology promises to bring along many changes in the way contact centers carry on their business. But will these changes be major parading shifts in the way things are done, or just another...
View ArticleSpeech Technology Barriers
Technological bounds are not always welcomed favorably. Speech technology is one of those solutions still facing barriers, even though it represents a significant improvement in the accessibility of...
View ArticleEvolution of Speech Technology
We already know that technology is evolving at an amazing pace, and that it is far ahead of what we could have foreseen. What will happen in the next five years, especially with Speech Technology? We...
View ArticleSpeech Technology Applications
What are the most common applications for speech technology? As the technology gets more widespread, it is surely taking over some facets of the contact center industry. We asked professionals to find...
View ArticleSpeech Technology Deployment Errors
In the high stress, high traffic world of contact center management we sometimes make mistakes in our rush to get things done, including technology deployment. What are some of the biggest mistakes...
View ArticleEliminating Agents Through Speech Technology
Do you feel that speech technology will eventually replace the contact centre agent? As technology improves and artificial intelligence becomes a certainty â we may be faced with this reality. We...
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